Customers as Part of Value Webs: Towards a Framework for Webbed Customer Innovation Tool
Documents
Enhancing value for Chinese shoppers: The contribution of store and customer characteristics
Face value? Customer views of appropriate formats for embodied conversational agents (ECAs) in online retailing
Factors influences customer loyalty on mobile industry in Malaysia
Customer value based experience design in tourism
Market orientation, customer value, and superior performance
The impact of Service Quality on Customer Satisfaction and Loyalty
Service quality, Customer Satisfaction and Loyalty in 4- and 5-Star Hotels
An analysis of the antecedents of loyalty and the moderating role of customer demographics in an emerging mobile phone industry
Service quality, service convenience, price and fairness, customer loyalty, and the mediating role of customer satisfaction
The Impact of Loyalty Program on Customer Retention
Demographics-Based Dissimilarities in the Relationship Between Perceived CSR And Customer Loyalty: The Case of Personal Care Products
The joint contribution of marketing and sales to the creation of superior customer value
The impact of brand heritage on customer perceived value
Boost customer loyalty with online support: the case of mobile telecoms providers
Service innovation impact to customer satisfaction and customer value enhancement in airport
Customer Satisfaction
What is driving the continued growth in demand for air travel? Customer value of air transport
