Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Managing for excellenceDube, Laurette;Enz, Cathy A;Renaghan, Leo M;Siguaw, Judy ACornell Hotel and Restaurant Administration Quarterly; Oct 2000; 41, 5; ABI/INFORM Completepg. 30

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.